Privacy Policy

Here at Damp Solutions UK Ltd we are committed to ensuring that your privacy is protected. This Privacy Policy applies to our customers, prospective customers, our customers’ customers (both direct and indirect), and visitors to our company website.

Any information we ask you to provide by which you can be identified when using this website, we will only use it in accordance with this privacy policy.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679 – the GDPR) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.

What Do We Collect?

We may collect the following information:

• name, company name and web address.
• contact information including email address and or telephone number.
• other information relevant to customer surveys and/or offers

What We Do With It?

We use this information to understand your needs and improve our service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How Its Stored

We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. We may use third party service providers, to help us manage our information technology systems. Some of these systems may be located in countries overseas.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All personal data is protected under the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”).

What are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Under 13 Years Olds

This web site is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Links To Other Sites

Our website may contain links to other websites of interest. However, once you have used these links and leave our site, you should note that we don’t have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. If you follow these links, you should use these sites in conjunction with their applicable user and privacy policies as their data practices fall outside the scope of this Privacy Policy. Further, we can have no responsibility for or control over the information collected by any third party website and we cannot be responsible for the protection and privacy of any information which you may provide on such websites.

Keeping You In Control

You may choose to restrict the collection or use of your personal information in the following way:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us by email.
• We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
• If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
• All subject access requests should be made in writing.
• There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
• We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
• If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible for us to correct it.

Changes To This Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this privacy policy at any time. You are encouraged to review this privacy policy from time to time.